Terms of Use

Last updated: 24 July 2026

1. Agreement

These Terms govern your access to and use of Recbot, the WhatsApp ordering and order-management service operated by Collxct (“Collxct”, “we”, “us”), including the web portal and the mobile app. By creating an account or using the service you agree to these Terms. If you do not agree, do not use the service.

2. The service

Recbot lets a business receive and manage customer orders placed over WhatsApp, price deliveries, collect payments through third-party providers, and receive order alerts. Features may change over time.

3. Accounts & eligibility

You must be at least 18 and authorised to act for your business. You are responsible for your login credentials and for all activity under your account. Tell us immediately of any unauthorised use.

4. Your responsibilities

You are the business selling to your customers. You are responsible for: the accuracy of your menu, prices and delivery fees; fulfilling orders; only selling lawful goods and services; and complying with all laws that apply to you, including consumer-protection and data-protection law. In relation to your customers' personal data, you are the data controller and Collxct acts as your processor for order handling.

5. Acceptable use

You must not use Recbot for anything illegal, deceptive, or abusive; to send spam; to sell prohibited goods; or to attempt to disrupt, reverse-engineer, or gain unauthorised access to the service.

6. Fees, subscriptions & payments

Onboarding/setup fees and subscription plan prices are shown before you buy. Subscription billing is recurring for the cycle you choose and is processed by our payment partner (Paystack). Except where the law requires otherwise, fees are non-refundable. We may change pricing on reasonable notice.

7. Third-party services

Recbot relies on third parties including Meta/WhatsApp, Twilio, Paystack, Google Firebase and OpenStreetMap. Your use of features that depend on them is also subject to their terms, and we are not responsible for their acts or omissions.

8. Intellectual property

Collxct owns the service, its software, and its branding. We grant you a limited, non-exclusive, non-transferable licence to use it while your account is active. Your business content remains yours.

9. Availability & “as is”

The service is provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free operation, or that every message or notification will be delivered.

10. Limitation of liability

To the maximum extent permitted by law, Collxct is not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, goodwill, or data. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

11. Indemnity

You agree to indemnify Collxct against claims arising from your use of the service, your goods or services, or your breach of these Terms or of the law.

12. Suspension & termination

We may suspend or terminate access for breach of these Terms or non-payment. You may stop using the service at any time; certain terms survive termination.

13. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, and disputes are subject to the jurisdiction of the courts of Lagos State, without prejudice to any mandatory consumer rights you have where you live.

14. Changes

We may update these Terms; the “last updated” date will change and continued use means acceptance.

15. Contact

Questions? Email support@collxct.com.ng. See also our Privacy Policy.